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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Charita

April 7, 2026

5  out of  5
rating by Charita
"It was a very nice and simple process."
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cks reviews

April 7, 2026

5  out of  5
rating by cks reviews
"Update to my original review: My initial experience didn’t work out, as I was a new driver without prior insurance history and wasn’t eligible for the bundle at the time. Communication was also slower than expected, which added to the frustration. However, after I built some insurance history, the agent proactively reached out to me—and the experience this time was much better. They offered a competitive bundled rate for my renters and auto insurance that beat my existing policy, and the process was much smoother overall. I appreciate them following up and working to provide a better experience."
We responded:
"We are sorry to hear about your coverage request. We’ve tried to reach out to review your specific situation but wasn’t able to get a hold of you. Please help contact us at your earliest opportunity. Thank you for the opportunity!"
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Jolina Villavicencio

April 4, 2026

5  out of  5
rating by Jolina Villavicencio
"I can’t say enough good things about Chloe at State Farm! From the moment I reached out; She was friendly, professional and genuinely attentive. She walked me through my new policy step by step, making sure I understood everything and felt confident in my choices. What really stood out was how patient and caring she was—no question was too small and she made the whole process feel completely stress-free. It’s rare to find someone who combines expertise with such a personal touch and I feel lucky to have had her guidance. If you’re looking for an insurance agent who truly goes above and beyond, Chloe is the one to work with!"
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Abhishek Singh

April 3, 2026

5  out of  5
rating by Abhishek Singh
"Caitlyn was incredibly helpful — she walked us through our insurance options and found us a great CD rate with US Bank. What stood out most was her positive attitude throughout the entire process. Really appreciated the experience."
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David Li

April 3, 2026

5  out of  5
rating by David Li
"I always have a smooth experience and get great communication with Theresa's State Farm office - I was in their office today to add an additional driver and was done within 15 minutes! Highly recommend!"
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Huy Hoàng Phạm

April 1, 2026

5  out of  5
rating by Huy Hoàng Phạm
"Great customer service! I’ve been working with Chloe and she helped me with everything regarding my auto and home insurance"
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Charmaine Chan

April 1, 2026

5  out of  5
rating by Charmaine Chan
"Chloe is the best! Super helpful and kind and understanding."
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Guillermo & Amanda

March 31, 2026

5  out of  5
rating by Guillermo & Amanda
"Fast service in providing new or updated documents for rental and car insurance."
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Calvin Chin

March 27, 2026

5  out of  5
rating by Calvin Chin
"I had some wonderful experiences emailing & chatting with Chloe about any questions about my Insurance policy. She will get things done for you in a jiffy. Way to Go!"
We responded:
"We are glad to be able to efficiently help with all your insurance questions, Calvin!"
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Deuk-Ho Ryu

March 26, 2026

5  out of  5
rating by Deuk-Ho Ryu
"They are so kind and professional."
We responded:
"Thank you so much for the feedback, Deuk! It has been such a privilege to help you and your family with your insurance needs! "
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Greater Seattle Rental

March 25, 2026

5  out of  5
rating by Greater Seattle Rental
"Great experience with Theresa and her team. They are always on top of things and very responsive—emails are answered quickly every time. When we needed to file a claim, they guided us through the process and made everything much easier. On top of that, they’re friendly and professional, and a pleasure to work with. Highly recommend!"
We responded:
"We wish you didn’t have to experience these moments… It is our pleasure and privilege to be there to assist with navigating the claims process! "
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Joe Ransiear

March 24, 2026

5  out of  5
rating by Joe Ransiear
"We have been with Theresa Nguyen for 20+ years and see no reason to leave. Always receive fast, fair, and quality service. In fact, just addeda new car, and with Chloe’s assist the process only took a couple of minutes. Thank you."
We responded:
"Thank you for the kind feedback and support, Joe! It is our privilege to work with you and your family over the years on all your insurance and financial needs. "
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Emma Tang

March 24, 2026

5  out of  5
rating by Emma Tang
"We recently had a great experience with Caitlyn from Theresa’s team. She took the time to understand our needs and recommended a plan update that suited us better. Communication was easy throughout, and the level of customer care was thoughtful and detailed. We’d definitely recommend Theresa’s team!"
We responded:
"Thank you for taking the time to share your experience, Emma! Everyone’s insurance and financial needs are different and we want to make sure your plan uniquely fits you. "
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Yvonne E Jarrett

March 24, 2026

5  out of  5
rating by Yvonne E Jarrett
"Theresa Nguyen and her entire Team are the "Best State Farm Insurance Agents in East King County". I have been with them for many years and they have always been friendly, efficient, and professional. They always go the extra mile to find the best savings for me! I truly appreciate them! I especially appreciate their kindness, as they always send me Birthday and Holiday cards throughout the year with special salutations from the entire staff! All of my insurance needs are met with Theresa Nguyen -State Farm Insurance Agent "Extraordinaire!" :)"
We responded:
"Thank you so much for your kind words, Yvonne! We truly appreciate your trust and support over the years. It’s wonderful to hear that our team’s efforts to provide excellent service and personalized touches make a difference for you. We’re always here to help with all your insurance needs and look forward to continuing to serve you!"
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Genni G

March 19, 2026

5  out of  5
rating by Genni G
"It’s always a pleasure working with Theresa and the team."
We responded:
"Thank you, Genni! We so enjoy working with you!"
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Iris

March 17, 2026

5  out of  5
rating by Iris
"(1) Professional service! (2) Timely support! (3) Effective communication!"
We responded:
"Many, many thanks, Iris! "
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Phil

March 12, 2026

5  out of  5
rating by Phil
"Very pleasant to work with and efficient for setting up my policy"
We responded:
"Thank you for sharing your experience and your support, Phil! "
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Amit Mandvikar

February 26, 2026

5  out of  5
rating by Amit Mandvikar
"We had a great experience working with Chloe for our insurance needs. She has been great at understanding our needs and finding the best products for us. We have worked with Theresa Nguyen‘a team at Statefarm for multiple years and will continue to be satisfied customers."
We responded:
"It has been such a privilege working with you and your family, Amit. Thank you for your support! "
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Thuy Nguyen

February 25, 2026

5  out of  5
rating by Thuy Nguyen
"Good service. Chloe Listened and answered all of my questions patiently."
We responded:
"Wonderful to receive your feedback, Chi Thuy! It was our pleasure to help you with your insurance questions! "
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Ziyan He

February 19, 2026

5  out of  5
rating by Ziyan He
"I had a wonderful experience working with this State Farm office. Chloe and Su were incredibly kind, patient, and helpful throughout the entire process. They made setting up my auto and renter’s insurance seamless during my last two home moves, which really reduced my stress. I truly appreciate their professionalism and support, and I highly recommend them!"
We responded:
"Reviewing and setting up insurance coverages can be confusing and stressful… We’re pleased to help make the process more seamless! "
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D R

February 16, 2026

5  out of  5
rating by D R
"I have had State Farm insurance since I’ve been driving. When I moved to WA I was hoping to find the same customer care I had back home. I have been beyond pleased with the team here. For the last 5 years they have been so helpful and kind in my insurance and customer needs. Above and beyond can not begin to describe what this team is dedicated to doing. They are always friendly and efficient. This team cares about you and you can feel it. Loyal customer for 12+ years! If you’re looking for insurance, this is the right place. You can even combine renters and vehicle to make it a one stop shop for your personal needs."
We responded:
"It has been such a privilege to be able to work with you on your car and home insurance coverages and getting to know you over the years! Thank you for your kind support - we look forward to many more 12 years 🙏"
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Tarun Dubran

February 16, 2026

5  out of  5
rating by Tarun Dubran
"It was a indeed a nice conversion to made my renters policy & provide insight about the policy. I really recommend."
We responded:
"It was our pleasure to review the renters insurance coverage with you, Tarun! We look forward to many more years of working with you! "
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nghi au

February 5, 2026

5  out of  5
rating by nghi au
"Good service, friendly and helpful! Reasonable price."
We responded:
"It was so nice to meet you in person, Chi Nghi! We are so glad to be of assistance and help. Answer your car and home insurance questions!"
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zluckykculz yucz

February 4, 2026

5  out of  5
rating by zluckykculz yucz
"Time well spent! I spent 30 minutes on the phone with a State Farm agent, Caitlyn, reviewing my auto insurance policy and saved $80 per month on my premium. Thanks!"
We responded:
"Thank you for the kind feedback and taking time to review your policies and coverages… This is why we reach out to regularly review your car and hone policies and coverages as life changes. "
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Kaoruko Suzuki

January 28, 2026

5  out of  5
rating by Kaoruko Suzuki
"Theresa Nguyen and her team are so wonderful. Best customer service at all times. Highly recommend!"
We responded:
"It has been such a joy working with you and your family over the years, Kaoruko! We so appreciate your feedback and support!"