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Customer Relations Representative - State Farm Agent Team Member

Full Time in Bellevue - WA

Responsive recruiter
Replies within 24 hours
Benefits
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development
ABOUT OUR AGENCYI opened my agency in 2015 after working as a mortgage banker, driven by the desire to have a more direct impact — both on the people I serve and the team I lead. Today, our agency is supported by a team of eight professionals who value connection, accountability, and meaningful work. I love to travel and make it a point to give back to the communities I visit, which reflects the values of service and awareness we bring into our office every day.
We offer a 401k with a 6% match, paid holidays, paid time off, and regular team events that keep us connected and energized. Our culture is built on making a difference, supporting one another, and growing together. For someone who wants to be part of a team where leadership is hands-on and impact truly matters, this is a place where you can build a rewarding career.
ROLE DESCRIPTION
As a Customer Relations Representative - State Farm Agent Team Member with Theresa Nguyen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES
  • Manage customer inquiries and resolve issues.
  • Maintain customer records and update information as needed.
  • Assist with customer retention strategies.
  • Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS
  • Communication and problem-solving skills.
  • Experience in customer service preferred.
  • Bilingual Mandarin preferred.
Compensation $40,000.00 - $60,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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